Cloud PBX

Cloud PBX

More businesses are moving to cloud-based phone systems. Should your business move, too?

An effective and reliable method of communication is a cornerstone of any successful business. Cloud-based phone systems, also known as internet calling or Voice over Internet Protocol (VoIP), have become extremely popular with the increased ubiquity of cloud storage across all aspects of business, but they may not be right for everyone. Read on to see if it’s right for you.

What is a cloud PBX?

cloud-based phone system, cloud PBX, hosted PBX or  cloud phone, is a phone service that allows you to make calls over the internet rather than over a traditional analog phone lines that uses copper wires or optical fibres to make a connection. Cloud PBX are hosted in one or more offsite secure data centres.

These phone systems can be used with a variety of devices, including traditional phones with adapters, smartphone apps (Android or iOS), computer software (Windows or Mac) or IP-enabled phones. Rather than maintaining software via a server such as a private branch exchange (PBX) on the premises, all information and data are stored in the cloud. This helps you save on costly maintenance and updates since everything can be easily updated in the cloud. 

A business phone system is different from residential or cell services in that it has additional service offerings, which typically include call conferencing, extension dialing, business-hour settings to route off-hour calls, customer waiting queues and hold music.

Need a new phone system for your business? Here's a breakdown of cloud PBX.

  • A cloud PBX system is a cost-effective business phone system option.
  • Cloud PBX systems offer a wide selection of valuable features and consistent service.
  • If you do not have a reliable internet connection, a cloud PBX system might not be right for your business. It is easily overcome by having multiple internet providers.
  • This article is for business owners who are considering changing their phone system to a cloud PBX option and are looking to learn more about this kind of system.

                    Illustration of a Cloud PBX implementation

Cloud PBX phone systems have become increasingly popular in recent years. The ability to add a robust phone system with all of the features and tools you need, without having to install or maintain any equipment, is particularly appealing to many small businesses. However, for some businesses, having a phone system that is totally dependent on the strength of an internet connection is not ideal. Before deciding whether a cloud PBX system is right for your business, it is important to understand exactly what a cloud PBX system is, how it operates, and the pros and cons.

How to select the right Cloud PBX System

Selecting the suitable Cloud Phone or Cloud PBX system may be a challenge if you do not have the checklist.

  1. Compatible with any existing Internet connection
  2. Able to work on any mobile device (Android, iOS, Windows, Mac)
  3. No Phone systems or software license to purchase
  4. No Phone systems maintenance cost
  5. Enhance communication for remote or mobile workforce
  6. Manage all configuration from a centralise dashboard
  7. Add or remove users without the need of any Skilled IT staff
  8. Quick and easy installation that only takes minutes
  9. Globally connected and accessible
  10. Scalable, Secure and reliable
  11. Help is only a call away

Most service providers will provide different Cloud PBX packages for different organisation size. Do not be easily excited by the functions and features as most phone systems will name their features differently. Know the features and functions your organisation cannot do without and verify if that is available and how it’s implemented by the provider.

Notes :

  1. Voice over Internet Protocol is the method how voice is being sent to the destination via the internet connection
  2. Private Branch Exchange (PBX) is a Business Grade Phone System

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