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OUR SERVICE ORDER AGREEMENT


1. DEFINITIONS

"ITGTEL" means ITG Telecommunication Sdn Bhd.
"Agreement" means this document and the context contain herein.
"Service Order" means ITGTEL's prescribed form to be submitted by prospective customer.
"Customer(s)" means the party who has agreed to subscribe to ITGTEL communication services.
"Deposit" means the refundable deposit to be held by ITGTEL as security for payment of the service payment.
"Service" means the communication services as provided by ITGTEL to the customers.
"Service payments" means all charges payable by the customer for the provision of services by ITGTEL.
"System" means any matter, thing, equipment, facility, apparatus, wire, or cable connect to ITGTEL least cost network for the provision of the services.


2. EFFECTIVE DATE OF AGREEMENT

The agreement shall be deemed to be effective only when the application by the customer is approved and accepted by ITGTEL.

3 SCOPE OF AGREEMENT

3.1 ITGTEL shall in consideration of the service payment to be made by the customer and subject to the terms and conditions contained in the agreement install such system deem necessary to provide the customer the services from the commencement date (unless early terminated) provided that the customer concurrently performs the obligation stated in this agreement.


3.2 Unless specified otherwise services taken up by the customers for their business or commercial organization must be for a minimum period of twelve (12)
months and thereafter maybe be terminated upon giving prior thirty (30) days written notice.


4 SERVICE PAYMENT

4.1 The customer shall pay promptly on demand all deposit charges call charges, or other outstanding as shown in ITGTEL's bill. All payment made by the customer shall be applied arrears of any sums due and owing to ITGTEL

4.2 The customer is required to provide a refundable deposit to ITGTEL as a security for payment for all charges incurred. Upon termination or expiration of this agreement, such deposit maybe used to set-off any other bill(s) due owing to ITGTEL by the customer before the balance, if any, to be refunded.

4.3 Unless specified otherwise, service payments shall be paid within fourteen (14) days from the date of the relevant bill.

5. OBLIGATIONS, COVENANTS AND UNDERTAKINGS OF THE CUSTOMER

5.1 The customer undertakes to obtain, effect and keep to pay all charges, which may be required in connection with the use of the system

5.2 The customer undertakes to comply with all laws, rules and regulations in relation to the system, and its use.

5.3 ITGTEL shall not be liable to any damage, which may arise from the connection of the customer's or a third party's equipment to the system or any part thereof nor for the quality, accuracy and transmission of the communications and messages due to connection of such equipment to the system.

5.4 The customer shall be responsible for his own internal wiring and sockets on their own equipment for the connection to ITGTEL's system.

5.5 The customer shall undertake to promptly disconnect the equipment from the system if requested by ITGTEL to do so at any time.

5.6 The customer shall strictly comply with and ensure compliance with all instructions/notices given by ITGTEL regarding the use of the least cost network.

5.7 In the even that changes are introduced in its network ITGTEL shall not be responsible to ensure that customer's equipment will continue to be compatible
with the network.

5.8 Customer shall adopt such reasonable procedures to safeguard the account number, pin number, or user ID number from un-authorized access. Failure to do so shall render the customer to liable to compensate ITGTEL for actual loss, damage or expense suffered.

5.9 The customer shall notify ITGTEL within thirty (30) days written notice prior to any change of the customer's premises for provision of the service.


6. SUSPENSION OR TERMINATION OF SERVICE

During the period of the provision of the services, it necessary ITGTEL may:

6.1 suspend or terminate all or part of the services in the event of the occurrences of an event of force majeure.

6.2 provide such additional information or instructions or directions to the customer to enable ITGTEL to maintain the quality of the services provided with more efficiency and effectiveness.

6.3 suspend the provision of the services for maintenance and upgrading of ITGTEL's communication services.

6.4 terminate the provision of the services at premises which are declared to be unauthorized or unsafe by the relevant authorities.

6.5 terminate the provision of the services where the customer uses or permits the use of any equipment which approval has not been obtained or where the approval has been revoked by the ITGTEL.

6.6 interrupt the use of the services to the customer for the purpose of testing or investigating any fault reported by such customer or detected by ITGTEL or suspected fault of malfunction of ITGTEL network.

6.7 terminate the provision of the services if ITGTEL is unable to obtain or continue to maintain or renew any relevant license, consent, approval, permit, or easement to install the system to provide the services. In such event, any antecedent breach of the terms of this agreement neither party shall be liable to the other for any cost, claim, liability, damage and expense.

7 ITGTEL'S CONSENT PERMISSION APPROVAL

Any consent permission or approval given by ITGTEL may be at ITGTEL absolute discretion to revoke by written notice. ITGTEL shall be entitled to impose restrictions on customer relating to this use of the services.

8 AMENDMENT OF AGREEMENT

ITGTEL reserves the absolute right to amend the terms and conditions contained in the agreement including the sums payable as service payment. Notice of such change may be given to customer but the changes shall take effect from the date the changes made. ITGTEL shall have the right to make any alteration or modification to the services at any time if it considers necessary for the proper and efficient functioning of its network.

9 LIMITATIONS TO LIABILITY

9.1 ITGTEL shall not be liable for any loss or damage sustained by reason of any disclosure, inadvertent, or otherwise or any information concerning the customer's account or for any disclosure required to be made pursuant to the law or court order. Further ITGTEL shall not liable for any error, omission, or inaccuracy with respect to any information disclosed.

9.2 ITGTEL shall not liable for any lost or damage which may occasioned through the interruption or loss of use of the services from any cause whatsoever, but in case of such interruption or loss of use of the service and unless specified otherwise ITGTEL shall make every effort to restore the service as soon as possible.

9.3 ITGTEL reserves the right to change and/or locate any PIN number or USER ID number to customer at any time without being liable for any loss or inconvenience attribute to the change/allocation of the numbers whatever maybe the cause for the change/allocation.

9.4 The customer's sole remedy for inefficient provision of the service by ITGTEL shall be rebate or credit of the service payments in accordance with ITGTEL's current policies.

9.5 ITGTEL shall not be liable for lost of profits, goodwill or any type of special or indirect or consequential loss (including action brought against the customer by any third party)

10 TERMINATION / DISCONNECTION

10.1 ITGTEL may without prejudice to disconnect the provision of any of the services if:

  • the charges or any arrears payable under this agreement are unpaid.
  • the customer shall be adjudged bankrupt or if receiving order is made against him or if he makes any composition or arrangement with or assignment for the benefit of his creditors or have winding-up petition presented against it or have a receiver appointed over its assets.
  • legal proceedings have been instituted against the customer for non-payment of any outstanding loan.
  • the customer has provided any particulars which incorrect or false.
  • the customer fails to observe any of these terms and conditions.

This agreement shall terminate on the date of such termination/disconnection, and the customer shall be liable to ITGTEL for all charges and fees due up to and including the date of such termination/disconnection, ITGTEL shall further have the right to remove the system or services.

10.2 upon payment by the customer or arrears of the service payments and any other charges due and owing to ITGTEL, ITGTEL in its absolute discretion may restore the provision of the services and this agreement shall continue to be in force, and customer shall in such event pay the re-connection charges of RM10.00 and other charges outstanding deemed necessary by ITGTEL.

10.3 subject to clause 3.2, the customer may terminate this agreement by giving ITGTEL at least thirty (30) days prior written notice. Upon the termination of this agreement, the customer shall promptly pay all outstanding service payments.

10.4 If the customer vacates the premises or if in the opinion of ITGTEL the said premises is no longer occupied by the customer, ITGTEL reserves the right to summarily terminate the provision of the service without being liable to the customer in damages or otherwise, and also without prejudice to ITGTEL right under this agreement.

11 FORCE MAJEURE

ITGTEL shall not be liable for breach of any provision under this agreement caused by any act or action or otherwise beyond the control of ITGTEL including without limitation natural disaster, emergency, action of the government or any municipal authority, breach by communications operator of an interconnection or other agreement with ITGTEL.

12 SEVERABILITY

In the event any terms and conditions in this agreement is found to be unlawful or illegal, such terms and conditions shall be excluded and such exclusion shall not effect the enforceability, legality, and lawfulness of this agreement any way.

13 WAIVER

Any failure, delay or neglect by ITGTEL in enforcing any terms and conditions of this agreement shall not be deem a waiver of any of ITGTEL's rights or as affecting the validity of the whole or any part of this agreement.

14 NOTICES OR ACCOUNTS

Any notice prior written consent, the customer shall be deemed sufficiently served or given if left or sent by post to the customer's address stated in this agreement.

15 ASSIGNMENT

Except with ITGTEL prior written consent, the customer shall not assign or in any way transfer the rights and obligations or any benefits or interest under this agreement,

16 GOVERNING LAW

This agreement shall be governed by and construed in all aspects in accordance with the laws of Malaysia.

18 BINDING AGREEMENT

This agreement shall be binding to the heirs, personal representatives, and successors in title and permitted against of the parties.

19 INTERPRETATION

Unless the context otherwise requires, words and expression in the singular shall include plural and vice versa. Word denoting any one gender and denoting persons include companies and corporations.

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