Direct inward dialing numbers (DIDs) are virtual numbers that allow you to route calls to your existing telephone lines. With a DID number, a company can route calls to an unlimited amount of extensions, while only having to maintain one DID number.
Direct inward dialing was created as a way to reuse a limited number of physical phone lines to calls to different published phone numbers. A company can use one DID to route all of their inbound calls.
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