You are exposed to numerous threatsWe live in a world that’s connected to the internet in almost every facet, and in that world, information is king. Your personal information is under constant threat from hackers, scammers, and pranksters, and everything you put out into the world risks being used the wrong way by the wrong kind of people.
With so much risk out there, why would you want to expose yourself to more by advertising your personal number? If you’ve ever used your smart phone to pay for something online, a skilled hacker could get your credit card info simply from having your phone number and going from there.
You can’t avoid automated callsIf you use your personal number a lot, chances are you’ve had the infuriating experience of dealing with automated calls. For small business owners, the impact of spam calls can severely drag revenue down. Automated calls will clog your line and nullify your accessibility to customers. If your number has been compromised, there might be no choice other than to change it. While this method is the simplest and the most effective one, entrepreneurs are naturally reluctant to do so, especially if the number is already on promotional materials.
You are bound to your numberYour phone number is a big part of your life, and most hesitate to change it unless they have to.
Many services ask for your phone number during the registration process, so you may even need it to have access to some things. Mobile numbers are used for two-factor authentication by online banking and digital currency services too, making it even more inconvenient to change your number. This connection to your number is even worse for business owners. Once it’s widely distributed in marketing, changing it renders previous campaigns useless. That means wasted money and old printed materials in the trash.
Your communication capabilities are severely limitedIf you’re thinking, “Any mobile number will do for now. I’ll come up with something more professional later if the budget allows,” then you’re falling into a trap. If the time comes to increase your call-processing capability (like adding features designed for business use), you may find it difficult to do with a normal phone number. It may also be too late to switch to a professional solution—if your business is on the rise, the worst thing you can do is change your contact info.
it’s difficult to control employee-customer interactionIf your employees use their personal numbers to deal with customers, you are willingly giving up control over that part of your business. It’s important to keep track of all of your company’s business activities: logistics, sales, customer service, etc. When clients interact with your company through employees’ personal numbers, you don’t know how often and when your employees speak to your customers, how they handle conversations, and what they fail to do..
It compromises privacy and disrupts work-life balanceBeing too accessible to your clients is a real thing. It’s perfectly fine to be able to answer calls promptly during business hours, but customers shouldn’t be able to reach you whenever they want. Entrepreneurs work hard, but you’re entitled to having some sort of a work-life balance.
One of the core ideas behind a business phone number is preserving privacy without compromising accessibility. This idea is mainly embodied through intelligent call routing. You can easily configure the system to forward calls to you and your employees depending on the time, day of the week, and the caller’s number.
You can set the system to forward calls to your mobile phone during business hours and to direct calls to voicemail after hours. You can also include a VIP list, allowing for certain people to call you anytime.